Registration is required when using the digital platform or the noprintZ app for the first time. You can register to noprintZ by creating your user account in the noprintZ digital platform and set up a password to access the account. Your e-mail address is required to create your user account, and we will forward an activation link to that e-mail address, which you need to confirm and then the process of registration is concluded. In case of issues, contact info.
The noprintZ app offers the option of signing in with your Facebook or Google account. If you want to sign up with Facebook or Google:
The use of the noprintZ app, which enables receiving and archiving digital receipts and guarantees, is completely free of charge for natural persons. For the recipients of eReceipt, who are legal entities or entrepreneurs, the following pricelist is available.
To use the noprintZ app, you need a computer with access to the internet and a web browser or a mobile phone, tab or any other mobile electronic device with iOS or Android operating systems. Install the noprintZ mobile app to your device, which is available free of charge at the App Store online shop (for users of the iOS operating system) or the Google Play online shop (for users of the Android operating system) or at the following website: https://app.noprintz.si.
You have entered the username upon first registration to the noprintZ app. This can be your name of choice or your e-mail address.
You can reset your password at all times in the app. The reset option is located in settings.
If you forget your password, use the option “Did you forget the password?” at the noprintZ app landing page to reset. You must submit your e-mail address or your username. Then you simply follow the instructions you receive in the electronic message forwarded to your e-mail address.
If you received a flyer and the employees at the sales point scanned your code for sending the noprintZ digital receipt, it will already be awaiting you in the app. How to access it:
The user can request deletion of personal data related to their user account at all times, yet they need to prove their ownership to avoid any violations. To delete the user account, the user forwards a request to the following e-mail address dpo.
We will regularly delete inactive accounts. A user account is considered inactive if the user does not receive any receipts to their username in 24 months. To avoid any unwanted deletions and inconvenience, we will notify the user via e-mail twice, once a month before, and once a week before deletion. The notification shall include a link that can be used by the user to file a claim for immediate deletion of the user account.
No, sadly the noprintZ app cannot display or search for receipts of users before they register into the app. It also cannot display or search for receipts that were received in an electronic form at the noprintZ platform.
No, the noprintZ app will send you e-mails with messages that are important for you as the user of the noprintZ app.
The app will receive notifications after successfully receiving a digital receipt, guarantee period ending and others.
Of course. The section “Notifications” in the right bottom corner gives you the option to turn notifications off or on.
The notification for receiving an receipt is turned on for the mobile phone. If you wish to change this and receive notifications to any other device (e.g. new mobile phone) you can do this in the “Notifications” section below on the right. Here is where you can decide what notifications you wish to receive. By confirming the change of receiving notifications to a new device, the option of receiving notifications is simultaneously turned off on the previous mobile phone. The option of receiving notifications is not supported on laptops, personal computers and tabs.
Electronic receipts received by the user automatically from the noprintZ partners (shops, services, etc.) cannot be altered, yet they can be deleted. Receipts, added manually, have the edit option.
Deleted receipts cannot be restored or returned to the app.
In the menu “Cards” select the “+” option and use your mobile phone to scan the barcode on the loyalty card. If you want, you can enter the data manually. In that case, type in the number beneath the barcode. If you make a mistake or enter any other number, the barcode will not recognise the data and it cannot be used at the cashier’s. WARNING: When adding the Spar loyalty card, it is necessary to scan the barcode, since the card number stated next alongside does not equal the barcode on the card itself.
You can connect a retailer’s loyalty card with the noprintZ code at the retailer’s sales point, which is also the issuer of the loyalty card, and notify the employee at the cashier’s. The process is simple. Upon your first purchase, present the retailer’s loyalty card and your noprintZ code. The card tab on the digital platform will display the connection between the retailer’s loyalty card and the noprintZ code in the form of a letter Z. This means the cards are connected. Afterwards, you simply need to notify the sales persons at the sales point that you wish to have a digital receipt and then present the loyalty card. The electronic receipt shall be automatically transferred to the app. You can disconnect the connection in the noprintZ app at all times.
Yes, if the noprintZ service is available in another country and with the retailer you perform a purchase. You can find the noprintZ app listed here.
Until the retailer becomes a partner, you need to manually enter the receipt into the noprintZ app. We suggest you encourage your retailer to make that step towards greener business and offer their customers the option of paperless business and become a noprintZ partner.
In the app, select the view of receipt list and click the icon (three dots) and select “+” to add an receipt. In case you have a QR code, you can scan it and autofill the fields, such as receipt issuer, amount, date and receipt number. You can also manually enter or change the auto-filled fields. Fields marked with (*) are mandatory. If you cannot locate your retailer in the “Retailers” drop-down menu, select “Other” and add the retailer’s name in the description field. You can also attach data and a picture of guarantee to the receipt.
You have the option of attaching a guarantee with the automatically received and manually entered receipt. Select the option “Add product with guarantee”. Besides the entered data (data marked with * are mandatory) you can also take a picture of the guarantee and add it to your account.
Sadly, that option is not available at this moment. But you can use the online version of the app, available at app.noprintz.si.
Enforcing guarantee at the noprintZ partners
You can enforce a guarantee at all of our partner sales points. The list is available HERE. The requests regarding the printed receipts and electronic receipts when enforcing guarantee differ by receipt issuers. We suggest you contact the sales point or the company directly for information regarding enforcement of guarantee.
We definitely try to have the receipt in electronic form as proof enough. Yet sadly some retailers do not have the processing requests currently available. In the future, we expect and work on the fact that everyone accepts electronic receipts.
Enforcing guarantee with retailers who are not our partners yet
If you took a picture and manually added the receipt and guarantee, then we advise you to contact the sales point to enquire if they will accept the receipt/guarantee in case of potential product exchange or guarantee enforcement.
We are glad you recognise the advantages for your customers and employees from our noprintZ app. We ask you to send you an e-mail at the following address email@example.com including the following data:
Consult your cashier programme provider. The noprintZ service is free of charge for all providers of the cashier’s programmes, so it only needs to be installed into your cashier’s programme.
Currently they use:
The customer identification with the payment card is possible only if the cashier and the POS are connected. Contact your provider of the cashier’s programme or POS services about the connection.
We ask you to send you an e-mail to the following address firstname.lastname@example.org including the following data:
Your username and password were assigned to you and forwarded with the instructions on accessing the noprintZ service. If you lost the data, send an e-mail to email@example.com with the following data:
Changing a POS terminal should not affect the functions of the noprintZ service. Just in case, you can write to us at support and we will check.
The new cashier must have the same version of the cashier programme (it must support the noprintZ service) and enter the required data of the noprintZ system (address to send digital receipts [URL], username and password). Check with your cashier’s programme provider on how to enter the above data. Or you can write to us at support and we will try to help you.
The noprintZ loyalty programme is currently under development. In case you wish to be notified on the development and start of the noprintZ loyalty programme, sign up for the newsletter via info.
The electronic receipt (eReceipt) pops up a question for the customer, which they can answer with numbers from 1 to 5. The customers shall receive general questions by noprintZ or questions posed by the retailer themselves. For a response, contact us at firstname.lastname@example.org.
To set up the survey and receive the results, contact us at email@example.com and we will set up a meeting to define the questions and assess the difficulty of programming the questions. Based on that, we will prepare an offer.
We are also developing an additional noprintZ functionality that will give an option to all noprintZ partners to view the replies of the customers in real time.
The use of basic functions of the noprintZ portal is free of charge. Basic functions include sending electronic receipts to the final buyers, which also means saving paper and reducing printer use with each issued digital receipt.
In case you use noprintZ portal to issue digital receipts, the printing of the receipt is not necessary since we received a positive opinion of our tax authority. If you wish to read their opinion please contact us via info.